Custom Made Goods Policy
Effective Date: January 1, 2024
At Big Daddy's Woodshop, we take pride in crafting unique, custom-made wood products tailored to your specific needs and preferences. Please review our Custom Made Goods Policy before placing an order.
1. Order Confirmation and Design Approval
• Custom Design Process: Once your custom order request is received, we will work with you to finalize the design specifications. This may include dimensions, wood type, finishes, and any special features.
• Approval: A detailed design and price estimate will be provided for your approval. Production will only begin once we have received your written confirmation and any required deposit.
2. Payment and Deposits
• Deposit: Full payment of the total order value is required to initiate production.
3. Production Time
• Lead Time: Custom orders require additional time for production. The estimated lead time will be provided at the time of order confirmation and may vary depending on the complexity of the design and current workload.
• Delays: While we strive to meet the agreed-upon timeline, unforeseen circumstances may cause delays. We will keep you informed of any changes to the production schedule.
4. Changes and Cancellations
• Design Changes: Any changes to the design after approval may incur additional costs and could extend the production timeline. Please communicate any changes as soon as possible.
• Cancellations: Custom orders are non-cancellable once production has begun. If you choose to cancel before production starts, the deposit will not be refunded.
5. Returns and Refunds
• No Returns: Custom-made items are final sale and cannot be returned or exchanged, except in cases of defect or damage.
• Defects: If you receive a custom product with a defect or damage, please contact us within 2 days of delivery with photos and details. We will work with you to repair, replace, or refund the item, depending on the situation.
6. Quality Guarantee
• Craftsmanship: We guarantee the quality and craftsmanship of our custom-made goods. Any variations in wood grain, color, or texture are natural characteristics of the material and not considered defects.
• Care Instructions: Proper care is essential to maintain the longevity of your custom wood product. We provide detailed care instructions, and failure to follow these guidelines may void any guarantees.
7. Intellectual Property
• Design Ownership: All custom designs created by Big Daddy's Woodshop remain our intellectual property. We reserve the right to reproduce or modify these designs for future use unless otherwise agreed upon in writing.